Southwest In 2010: Culture, Values And Operating P

CASE20 SouthWest in 2010: Culture, Values and Operating Practices 1. The first report that comes to mind when analyzing SouthWest Airlines is the sheer volume of passengers that theyre playing field to move. Exhibit 1 (C-277), Total Number of Domestic and worldwide Passengers Travelling on Selected U.S. Airlines from 2000-2009, paints a vivid picture as it shows how SouthWest just b unkepts their competitors a mood in that category. perchance the intimately impressive characteristic of south-west is the consistency of its success, twelvemonth after(prenominal) year. In response to the 9/11 the other register airlines cut their flights by 20 percent and laid gloomy 16 percent of their workforces.  Southwest had its own unique ascension up for responding to this crisis.  Southwest demonstrated caring by avoiding layoffs altogether, and by couching its ending in terms of taking care of our people.  Southwest power saw these difficult times as an hazard to increase its aim and expand the availability of its product to the loyal public. This was based on Southwests long standing policy of maintaining low debt levels and relatively exalted levels of cash on hand. Lastly, I was really impressed with the way SouthWest treats its employees.

Beginning with the meticulous hiring operate to make genuine the best people are hired, and with the span of their careers, where invariable efforts were made to sustentation their training street smart and keep them happy, creating a competitive advantage which other companies did not have. The dedicatio n the accompany has, from top to bottom is ! admirable and should be used as an example for any business. 2. SouthWest has been really impressive in its use of the low-cost/no-frills outline to attract customers and keep costs down in the U.S. home(prenominal) market. The use of features such as the rewards system, and a acquaintanceship pass speckle avoiding the Surcharges, Baggage Charges, Rewards Processing Fees, Ticket get Fees that many of its competitors have...If you indispensability to get a full essay, set out it on our website: OrderCustomPaper.com

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