Individual Management Consultancy Report Research Paper

Individual Management Consultancy Report - Research Paper Example The important observations and recommendations are with regard to the following aspects. The company needs to establish standards for various operations of the business at various levels of management and introduce Balanced Scorecard system to make the costing and budgetary control system more effective for sustainable growth and development. The company can consider installing CRM for improving the efficacy of customer service. The company has to revamp its HRD and encourage diversity in workforce for catering to the needs of the customers with various cultural, social and religious backgrounds and effective customer service. The company may concentrate on activities relating to Corporate Social Responsibility for enhancing its brand image and brand value for sustainable development. Contents I Reporting on Management Consultancy 3 Introduction 3 Objectives of reporting 3 Approach and Observations 3 Client’s situation and critical comments 5 Breakdown of the Consultancy Proje ct 6 II Observations and Practical Considerations 7 Teamwork 7 Project Management 8 Costing and Budgeting 9 Problem Solving 10 Consultancy Modes 11 Confrontations and Conflicts 12 Ethical Issues 13 Conclusions and Reflections 13 Balanced Scorecard 14 Customer Relationship Management (CRM) 14 Restructuring of HRD 14 Outcomes 15 Reflections 15 Bibliography 16 Part I Reporting on Management Consultancy Introduction The performance of Sunshine Enterprises has improved substantially over years both financially and operationally. However, the problems relating to planning and management and control have also been on rise in the recent years. The evaluation of the management processes and practices indicates that the problems are mainly relating to customer service, human resources management and performance evaluation. These three areas relating management are very important and significant as it affects the day-to-day operations, planning and control. In order to ensure measurement and e valuation of performance for operational control, the standards have to be established and Balanced Scorecard system introduced for effectiveness in planning and management control. Objectives of reporting Having identified the broad areas where the management has to focus its attention for sustainable development, specific factors relating to performance in these areas have been analyzed with a view to propose changes in the organization for improving efficiency in the operations. Approach and Observations Wickham and Wickham (2008, p. 5) stated that according to Henri Fayol, management has five basic functions: planning, organizing, staffing, directing and controlling. The client-consultant relationship under process consultation has been adopted in the project to facilitate using our expertise for directing the organizational behavior. The consulting team has worked along with the executives for observing, analyzing and resolving the issues with a view to implement changes wherev er necessary using the resources already available in the organization. The organization has been able to rediscover its ability under this process effectively to sort out the issues in relation to their needs and introduce changes in the methods for implementing them with the resources available. In consulting process, the